Magento Support

Are you getting the right support?

Full Service Support for your Magento store.

Are you a Magento merchant looking for support on demand? Or maybe your Ecommerce website is experiencing down time, bugs, or needs an upgrade, our support package offers the benefit of having a Full service Magento team available on demand to help you with your digital needs.

No long term contracts. Initial response time of 4 hours or less.

From simple content updates to more complex website enhancements we are here to help you support and maintain your website. Our Support Packages cover a wide variety of preventative and reactive measures that are designed to handle any issue you may face. Support packages start with a 10 hour block and can be adjusted as your needs scale.

  • You only pay for the time you use
  • Tickets are put into a queue and addressed in the order they were received
  • Support is provided by Magento Certified staff
  • Time logged to your tickets is rounded to the quarter hour
  • Hours roll over to next month
  • Unused hours are good for 12 months after purchase

 

Request a Free Consultation here

 

Here some of the support services we offer:

Help Desk

We offer multiple communications channels from phone to a robust ticket system to ensure you are kept up to date on the progress of your issue.

  • Bug fixes
  • Problem solving
  • Content management help
  • Module configurations
  • Third party module reviews
  • On-call maintenance

Code Review

A code audit is the first thing we do when we take over a project. We review every line of code to identify issues, risks and bugs. We also provide recommendations for code enhancements and repairs.

Bug Fixes

When something breaks we fix it. Whether it’s a patch or a system problem, we provide expert troubleshooting to stabilize your site and get it back to an optimal state quickly!

Upgrades

Technology changes everyday! Keep current with the latest releases from Magento and stay up to date with all of the newest extensions for your store.

 

Need Magento Support now?

We aim to have an average initial response time of under 4 hours so you can rely on the fact that we will react to any issue you report in a timely process.

Send your issues to support@nanowebgroup.com

Comments are closed.
Nano
212-658-0085
129 W 29th Street, 5th Floor
New York, NY 10001

Please resize your window browser to see our contact information