Magento Support

Full Service Magento Support for your business

When your Ecommerce website is experiencing down time, has bugs, or an outdated look and feel, that leads to a bad user experience and loss of business. Our support package offers the benefit of having a Full service team available on demand to help you with your digital needs. From simple content updates to more complex website enhancements we are here to help you support and maintain your website. Our Support Packages cover a wide variety of preventative and reactive measures that are designed to handle any issue you may face. Support packages start with a 10 hour block and can be adjusted as your needs scale.

No long term contracts, and unused hours get rolled over to the following month. Free Website Monitoring and alerts included  with all support packages.

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Help Desk

We offer multiple communications channels from phone to a robust ticket system to ensure you are kept up to date on the progress of your issue. Here some of the support services we offer

  • Bug fixes
  • Problem solving
  • Content management help
  • Module configurations
  • Third party module reviews
  • On-call maintenance
  • Consulting and advice
  • Monitoring and Alerts
  • Performance optimization

We aim to have an average initial response time of under 4 hours so you can rely on the fact that we will react to any issue you report in a timely process. send your issues to support@nanowebgroup.com

 

Application monitoring

There is nothing more frustrating than finding an error within your website or even worse when a customer points the error out to you. Complimentary Application monitoring – Part of our services we include a comprehensive overview of your browser page load times, throughput, browser transactions, JavaScript errors, and Ajax timing. Code level diagnostics with transaction traces. Application errors and exceptions alerts.

 

03 Locate Us

Nano Web Group
| 222 W. 37th St, 6th Floor
| New York, NY 10018
| Tel: 212.658.0085

New York