Support with Rollover Minutes
From simple content updates to more complex website enhancements we are here to help maintain your website. We understand that some organizations are extremely active with their Websites, changing things often while others update less frequently and simply need to be assured a stable and secure platform and occasional support. We offer a variety of support plans, all based on an estimated monthly usage. Basic support starts with a 10 hour block and can be adjusted as your needs scale. We don’t require long term agreements, and unused hours get rolled over to the following month to help maintain a monthly minimum.
We offer multiple communications channels from phone to a robust ticket system to ensure you are kept up to date on the progress of your issue. Here some of the support services we offer
Content management help
Third party module reviews
Consulting and advice
Monitoring and Alerts
We aim to have an average initial response time of under 4 hours so you can rely on the fact that we will react to any issue you report in a timely process.
Need Magento Support?
Our team of certified Magento developers are based out NY and ready to help your online business.
Email us email@example.com or call 212-658-0085