Magento support services on demand

Support with Rollover Minutes

From simple content updates to more complex website enhancements we are here to help maintain your website. We understand that some organizations are extremely active with their Websites, changing things often while others update less frequently and simply need to be assured a stable and secure platform and occasional support. We offer a variety of support plans, all based on an estimated monthly usage. Basic support starts with a 10 hour block and can be adjusted as your needs scale. We don’t require long term agreements, and unused hours get rolled over to the following month to help maintain a monthly minimum.

Help Desk

We offer multiple communications channels from phone to a robust ticket system to ensure you are kept up to date on the progress of your issue. Here some of the support services we offer

  Bug fixes
  Problem solving
  Content management help
  Module configurations
  Third party module reviews
  On-call maintenance
  Consulting and advice
  Monitoring and Alerts

We aim to have an average initial response time of under 4 hours so you can rely on the fact that we will react to any issue you report in a timely process.

Application monitoring

There is nothing more frustrating than finding an error within your website or even worse when a customer points the error out to you. Each package includes a Complimentary Application monitoring and Version control – Part of our services we include a comprehensive overview of your browser page load times, throughput, browser transactions, JavaScript errors, and Ajax timing. Code level diagnostics with transaction traces. Application errors and exceptions alerts.

Need Magento Support?

Our team of certified Magento developers are based out NY and ready to help your online business.

Email us sales@nanowebgroup.com or call 212-658-0085

 

 

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